{"id":5455,"date":"2022-07-27T18:16:49","date_gmt":"2022-07-27T21:16:49","guid":{"rendered":"https:\/\/rotario.com.br\/site\/?p=5455"},"modified":"2022-07-27T18:16:50","modified_gmt":"2022-07-27T21:16:50","slug":"procon-carioca-notifica-santander","status":"publish","type":"post","link":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/","title":{"rendered":"Procon Carioca notifica Santander"},"content":{"rendered":"\n<p class=\"has-drop-cap\">O Procon Carioca, instituto vinculado \u00e0 Secretaria Municipal de Cidadania, enviou notifica\u00e7\u00e3o ao Banco Santander por conta de falhas no aplicativo. A institui\u00e7\u00e3o ter\u00e1 cinco dias para apresentar os esclarecimentos na sede do \u00f3rg\u00e3o, que fica no bairro do Est\u00e1cio.&nbsp;Os canais de atendimento digital do banco apresentaram falhas na segunda-feira (5\/7). V\u00e1rios clientes relataram nas redes sociais problemas de acesso e de conclus\u00e3o de opera\u00e7\u00f5es banc\u00e1rias.<\/p>\n\n\n\n<p>Dentre as quest\u00f5es que ter\u00e3o que ser esclarecidas, o Santander dever\u00e1 responder o que causou a interrup\u00e7\u00e3o do servi\u00e7o, por quanto tempo perdurou a interrup\u00e7\u00e3o no servi\u00e7o, quando foi regularizado e quais provid\u00eancias e procedimentos foram adotados para a regulariza\u00e7\u00e3o.<\/p>\n\n\n\n<p>Al\u00e9m disso, o banco tem que informar quais medidas foram tomadas a fim de evitar que a interrup\u00e7\u00e3o do servi\u00e7o ocorra novamente, quais medidas foram adotadas para reduzir danos experimentados pelos consumidores que foram impossibilitados de utilizar o servi\u00e7o e quantos consumidores registraram reclama\u00e7\u00f5es nos canais de atendimento da empresa.<\/p>\n\n\n\n<p>O diretor executivo do Procon Carioca, Igor Costa, alerta que \u00e9 importante que os clientes sempre relatem as dificuldades encontradas por problemas no sistema do banco.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u2013 Os servi\u00e7os oferecidos pela institui\u00e7\u00e3o devem ser de qualidade e n\u00e3o podem desrespeitar as leis consumeristas. O cliente n\u00e3o pode ser prejudicado \u2013 enfatiza Igor.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>O Procon Carioca, instituto vinculado \u00e0 Secretaria Municipal de Cidadania, enviou notifica\u00e7\u00e3o ao Banco Santander por conta de falhas no aplicativo. A institui\u00e7\u00e3o ter\u00e1 cinco dias para apresentar os esclarecimentos na sede do \u00f3rg\u00e3o, que fica no bairro do Est\u00e1cio.&nbsp;Os canais de atendimento digital do banco apresentaram falhas na segunda-feira (5\/7). V\u00e1rios clientes relataram nas [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":5456,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[225,133],"tags":[49,729],"class_list":["post-5455","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-destaque","category-rio-de-janeiro-metropolitana","tag-rio-de-janeiro","tag-rota-rio-noticias"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Procon Carioca notifica Santander - Rota Rio<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procon Carioca notifica Santander - Rota Rio\" \/>\n<meta property=\"og:description\" content=\"O Procon Carioca, instituto vinculado \u00e0 Secretaria Municipal de Cidadania, enviou notifica\u00e7\u00e3o ao Banco Santander por conta de falhas no aplicativo. A institui\u00e7\u00e3o ter\u00e1 cinco dias para apresentar os esclarecimentos na sede do \u00f3rg\u00e3o, que fica no bairro do Est\u00e1cio.&nbsp;Os canais de atendimento digital do banco apresentaram falhas na segunda-feira (5\/7). V\u00e1rios clientes relataram nas [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/\" \/>\n<meta property=\"og:site_name\" content=\"Rota Rio\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-27T21:16:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-27T21:16:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"958\" \/>\n\t<meta property=\"og:image:height\" content=\"759\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Galv\u00e3o\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Galv\u00e3o\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/\"},\"author\":{\"name\":\"Galv\u00e3o\",\"@id\":\"https:\/\/rotario.com.br\/site\/#\/schema\/person\/fd89bbbf4136f7e8a21e0dd67b8a66c7\"},\"headline\":\"Procon Carioca notifica Santander\",\"datePublished\":\"2022-07-27T21:16:49+00:00\",\"dateModified\":\"2022-07-27T21:16:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/\"},\"wordCount\":234,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/rotario.com.br\/site\/#organization\"},\"image\":{\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg\",\"keywords\":[\"rio de janeiro\",\"Rota Rio Not\u00edcias\"],\"articleSection\":[\"Destaque\",\"Rio de Janeiro\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/\",\"url\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/\",\"name\":\"Procon Carioca notifica Santander - Rota Rio\",\"isPartOf\":{\"@id\":\"https:\/\/rotario.com.br\/site\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg\",\"datePublished\":\"2022-07-27T21:16:49+00:00\",\"dateModified\":\"2022-07-27T21:16:50+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#breadcrumb\"},\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#primaryimage\",\"url\":\"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg\",\"contentUrl\":\"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg\",\"width\":958,\"height\":759},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/rotario.com.br\/site\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Procon Carioca notifica Santander\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/rotario.com.br\/site\/#website\",\"url\":\"https:\/\/rotario.com.br\/site\/\",\"name\":\"Rota Rio\",\"description\":\"Aqui, o Rio de Janeiro \u00e9 a pauta!\",\"publisher\":{\"@id\":\"https:\/\/rotario.com.br\/site\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/rotario.com.br\/site\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/rotario.com.br\/site\/#organization\",\"name\":\"Rota Rio\",\"url\":\"https:\/\/rotario.com.br\/site\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/rotario.com.br\/site\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/04\/cropped-ROTARIO-LOGO-Prancheta-1-1-2048x654-1.png\",\"contentUrl\":\"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/04\/cropped-ROTARIO-LOGO-Prancheta-1-1-2048x654-1.png\",\"width\":2048,\"height\":654,\"caption\":\"Rota Rio\"},\"image\":{\"@id\":\"https:\/\/rotario.com.br\/site\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/rotario.com.br\/site\/#\/schema\/person\/fd89bbbf4136f7e8a21e0dd67b8a66c7\",\"name\":\"Galv\u00e3o\",\"url\":\"https:\/\/rotario.com.br\/site\/author\/daniel\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Procon Carioca notifica Santander - Rota Rio","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/","og_locale":"pt_BR","og_type":"article","og_title":"Procon Carioca notifica Santander - Rota Rio","og_description":"O Procon Carioca, instituto vinculado \u00e0 Secretaria Municipal de Cidadania, enviou notifica\u00e7\u00e3o ao Banco Santander por conta de falhas no aplicativo. A institui\u00e7\u00e3o ter\u00e1 cinco dias para apresentar os esclarecimentos na sede do \u00f3rg\u00e3o, que fica no bairro do Est\u00e1cio.&nbsp;Os canais de atendimento digital do banco apresentaram falhas na segunda-feira (5\/7). V\u00e1rios clientes relataram nas [&hellip;]","og_url":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/","og_site_name":"Rota Rio","article_published_time":"2022-07-27T21:16:49+00:00","article_modified_time":"2022-07-27T21:16:50+00:00","og_image":[{"width":958,"height":759,"url":"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg","type":"image\/jpeg"}],"author":"Galv\u00e3o","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Galv\u00e3o","Est. tempo de leitura":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#article","isPartOf":{"@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/"},"author":{"name":"Galv\u00e3o","@id":"https:\/\/rotario.com.br\/site\/#\/schema\/person\/fd89bbbf4136f7e8a21e0dd67b8a66c7"},"headline":"Procon Carioca notifica Santander","datePublished":"2022-07-27T21:16:49+00:00","dateModified":"2022-07-27T21:16:50+00:00","mainEntityOfPage":{"@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/"},"wordCount":234,"commentCount":0,"publisher":{"@id":"https:\/\/rotario.com.br\/site\/#organization"},"image":{"@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#primaryimage"},"thumbnailUrl":"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg","keywords":["rio de janeiro","Rota Rio Not\u00edcias"],"articleSection":["Destaque","Rio de Janeiro"],"inLanguage":"pt-BR","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/","url":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/","name":"Procon Carioca notifica Santander - Rota Rio","isPartOf":{"@id":"https:\/\/rotario.com.br\/site\/#website"},"primaryImageOfPage":{"@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#primaryimage"},"image":{"@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#primaryimage"},"thumbnailUrl":"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg","datePublished":"2022-07-27T21:16:49+00:00","dateModified":"2022-07-27T21:16:50+00:00","breadcrumb":{"@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#breadcrumb"},"inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#primaryimage","url":"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg","contentUrl":"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/07\/WhatsApp-Image-2022-07-27-at-12.48.47.jpeg","width":958,"height":759},{"@type":"BreadcrumbList","@id":"https:\/\/rotario.com.br\/site\/procon-carioca-notifica-santander\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/rotario.com.br\/site\/"},{"@type":"ListItem","position":2,"name":"Procon Carioca notifica Santander"}]},{"@type":"WebSite","@id":"https:\/\/rotario.com.br\/site\/#website","url":"https:\/\/rotario.com.br\/site\/","name":"Rota Rio","description":"Aqui, o Rio de Janeiro \u00e9 a pauta!","publisher":{"@id":"https:\/\/rotario.com.br\/site\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/rotario.com.br\/site\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-BR"},{"@type":"Organization","@id":"https:\/\/rotario.com.br\/site\/#organization","name":"Rota Rio","url":"https:\/\/rotario.com.br\/site\/","logo":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/rotario.com.br\/site\/#\/schema\/logo\/image\/","url":"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/04\/cropped-ROTARIO-LOGO-Prancheta-1-1-2048x654-1.png","contentUrl":"https:\/\/rotario.com.br\/site\/wp-content\/uploads\/2022\/04\/cropped-ROTARIO-LOGO-Prancheta-1-1-2048x654-1.png","width":2048,"height":654,"caption":"Rota Rio"},"image":{"@id":"https:\/\/rotario.com.br\/site\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/rotario.com.br\/site\/#\/schema\/person\/fd89bbbf4136f7e8a21e0dd67b8a66c7","name":"Galv\u00e3o","url":"https:\/\/rotario.com.br\/site\/author\/daniel\/"}]}},"_links":{"self":[{"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/posts\/5455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/comments?post=5455"}],"version-history":[{"count":0,"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/posts\/5455\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/media\/5456"}],"wp:attachment":[{"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/media?parent=5455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/categories?post=5455"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rotario.com.br\/site\/wp-json\/wp\/v2\/tags?post=5455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}